Return & Replacement
Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.
What is the procedure to return a product?
You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01972744733
Simply follow the 6 steps stated below:
Step 1: Check if your product meets all the conditions for returning a product.
Step 2: Contact dinratri’s Customer Service to submit a complaint/request for return.
Step 3: Fill in the return form given with the invoice.
Step 4: Choose your preferred method of product return when you call Customer Service.
Step 5: Your returned product will go through a Quality Check.
Step 6: If validated, you will get product Return / Replacement.
NOTE:
★ You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.
dinrtari.com has the easiest 3 Days Easy Return Policy.
Items sold on dinrtari.com can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact dinratris Customer Service center. Customer Service agents are available from 9:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).
NOTE:
★ You have 3 calendar days from the day you receive your purchased product, to call dinrtari.com to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.
If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product or fashion & lifestyle item.
NOTE:
★ Complaint must be submitted within 3 calendar days after product delivery.
★ In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
★ The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.
Conditions for Return or Replacement for Fashion & Lifestyle
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Reasons for Return or Replacement of any Clothing Item: |
A customer requesting for a Return or Replacement must have the following with their product: |
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NOTE:
★ Pre-ordered Clothing Items will not be accepted for any Returns or Replacement.
Contact Customer Service at support@dinrtari.com or 01972-744733 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:
NOTE:
★ For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.
The product shall no longer be considered for return. Instead, if requested again, the product shall be treated under our Warranty Policy for servicing only.
Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by Sundarban Courier Service.If your return claim is validated, we will reimburse your courier charge.
In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our -
Returns Mailing Address:
House 14/c, Road 2, Block L, Banani, Dhaka - 1212, Bangladesh
Once your product is received, your product will be checked by our Quality Control team. We will test whether the product fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.
Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the results of the quality evaluation.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
Note:
★ Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.
If you choose a refund voucher, you can also use it to buy any product on dinrtari.com within the voucher amount.
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail the warranty if you have.
NOTE:
★ We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.
